What is your title and institutional affiliation?
I’m assistant department head at the Smithsonian’s National Museum of Natural History’s Natural and Physical Sciences department. Recently I have been overseeing the Entomology and Invertebrate Zoology (IZ) libraries at the NMNH, along with Museum Support Center Library, in Suitland, MD. I have been at the SIL since 1990.
How long have you been working in a library environment?
Nearly 30 years. Before coming to SIL, I worked full time in a number of libraries and technical services at the University of Maryland, College Park, where I also received my MLS in 1989. I came aboard in the library world just as the OPAC was superseding the card catalog, and to me it was particularly interesting, especially as you could access the catalog remotely. I felt like I was cutting-edge back in the 1980’s as I was the only one in my library school cataloging class who typed up sample cards using an Apple II and a dot matrix printer instead of using a typewriter.
When did you first discover BHL?
What is your current level of involvement in BHL?
I serve on SIL’s BHL Task Force and try to identify needs BHL can fill for our researchers. I was very happy to be on board with BHL as the Entomology and IZ Libraries here were among the first SIL libraries to be “harvested” for BHL. But, I primarily I see myself as a BHL evangelist, taking every opportunity to expound on what a great, quality non-profit effort It is. I believe it’s utterly central to the librarian ethos to make every effort to share the knowledge you’re charged with curating.
What is your opinion of BHL and what impact has it had on your duties as a librarian?
From a front-line reference librarian perspective, it has been a real boon. Our staff members sometimes take particular delight in responding to ILL queries for our materials by pointing to their availability in BHL. Not having to painstakingly copy materials, sometimes from old volumes with fragile bindings, is a huge time-saver.
How often do you use BHL?
When doing reference work, almost every day.
What has been the reaction of your patrons to BHL?
I remember the initial skepticism from staff and users that the image quality of scans would not be good enough for serious taxonomic identification work. When users know they have access to original scans in a very lossless format, I have rarely come across a patron who was dissatisfied with what they have downloaded from BHL. For older curators and volunteers, their first time in utilizing BHL can seem almost magical in its instant gratification.
What services/features do you like most about BHL and which do you most like to point out to your patrons? Which services/features are your patrons most excited about/use the most often?
There is no one specific feature that I point out routinely, but I emphasize to patrons that because BHL is nearly a grass-roots effort, all suggestions and feedback for its improvement are taken seriously and can really make a difference. We can clearly see this, for example, as BHL continually tweaks its UI. Compare this to attempting to get the attention of a vast information services conglomerate.
If you could change one thing about BHL, what would it be, or what developmental aspect would you like the BHL team to focus on next?
I think some work needs to be done on correcting OCR, as this can be a problem when exporting content to mobile platforms. One researcher here recently inquired about how to access BHL content on an iPad while he is in a deep-sea submersible.
I think I (and others) would like to have the ability to upload a list of citations from a researcher and have BHL automatically link to corresponding content. This seems almost like a science fiction fantasy for a librarian, but I think it is within the reach of developers.
The BLE virtual exhibition of BHL content that BHL-Europe is experimenting with seems like a terrific way to package and serve content in literally spicy, creative ways. This is the customized library subject guide of the future.
As I also answer or direct public e-mail queries at SIL, I see a lot of requests for images. Further indexing of images through pattern recognition, etc. could dramatically widen the BHL’s audience.
Is there a specific item on BHL that is most often requested by your patrons/that you use more than any other to fulfill ILL requests?
For the public, but also from SI researchers, the mostly 19th century, legacy Smithsonian-published materials (annual reports/bulletins of the USNM, Bureau of Ethnology, etc.) are particularly popular.
Thank you, Gil, for all the work you do for BHL and for the critical contributions you make to the development and dissemination of the project. And we send a special thanks to all our librarian colleagues who make BHL run like such a well-oiled machine!